Customer Service Skills for Success ISE/
Lucas’ top-selling and award-winning Customer Service 8e has been revised to reflect the demands of customer service today. Chapters are divided into three parts, focused on key aspects of customer service: 1) The Profession 2) Skills for Success, and 3) Building and Maintaining Relationships, and R...
Wedi'i Gadw mewn:
| Prif Awdur: | |
|---|---|
| Fformat: | Electronig Llyfr |
| Cyhoeddwyd: |
[Place of publication not identified] :
McGraw-Hill Higher Education (International),
2022.
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| Rhifyn: | Eighth edition |
| Pynciau: | |
| Mynediad Ar-lein: | https://resolver.vitalsource.com/9781265575656 |
| Tagiau: |
Ychwanegu Tag
Dim Tagiau, Byddwch y cyntaf i dagio'r cofnod hwn!
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MARC
| LEADER | 00000nam#a2200000 4500 | ||
|---|---|---|---|
| 001 | 9781265575656 | ||
| 003 | VST | ||
| 005 | 20250819203100.0 | ||
| 006 | m o d | ||
| 007 | cr#un#---uucau | ||
| 008 | 220120s2022 xxu o 00 0 eng d | ||
| 020 | # | # | |a 9781265575656 |q (ebook) |
| 040 | |a VST |b eng |c VST |d VST | ||
| 072 | |a BUS043000 |2 bisacsh | ||
| 072 | |a KJ |2 bicssc | ||
| 100 | 1 | |a Lucas, Robert |e author | |
| 245 | 1 | 0 | |a Customer Service Skills for Success ISE/ |c Robert Lucas. |
| 250 | |a Eighth edition | ||
| 264 | 1 | |a [Place of publication not identified] : |b McGraw-Hill Higher Education (International), |c 2022. | |
| 300 | |a 1 online resource | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |b c |2 rdamedia | ||
| 338 | |a online resource |b cr |2 rdacarrier | ||
| 520 | |a Lucas’ top-selling and award-winning Customer Service 8e has been revised to reflect the demands of customer service today. Chapters are divided into three parts, focused on key aspects of customer service: 1) The Profession 2) Skills for Success, and 3) Building and Maintaining Relationships, and Retaining Customers. Throughout the text, readers discover tips for implementing proven customer service strategies, case scenarios, and activities to help apply concepts to real-world situations. Customer Service 8e addresses many market changes such as the impact of the COVID-19 pandemic, working in remote teams and greater focus on customers with disabilities with featuring several companies such as Amazon, Target, American Express and Chipotle. Students will practice putting concepts into action through our integration digital learning platform, Connect. Connect provides revised case analyses that challenge students to apply what they’ve learned to real-world scenarios featuring companies such as Zappos, Ben & Jerry’s, and Southwest Airlines. Additionally, Connect has role-playing application-based activities to help students demonstrate understanding of the key elements that will make customer interactions more successful and revised Language Toolkits geared toward helping students develop an understanding of key terms. | ||
| 650 | 4 | |a Business & Economics/Marketing/General | |
| 856 | 4 | 0 | |u https://resolver.vitalsource.com/9781265575656 |