The Service Delivery Lens: A Study of Citizen’s Charter Implementation from Service Provider's Perspective
Citizen Charter is a crucial framework in public organisations, highlighting the importance of transparency, accountability, and responsiveness in providing citizens with high-quality services. This qualitative research study investigates the implementation of the Citizen's Charter in public or...
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| Format: | Online |
| Sprog: | engelsk |
| Udgivet: |
Jahangirnagar University
2024
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| Fag: | |
| Online adgang: | http://journals.juniv.edu/index.php/tjr/article/view/302 |
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