The Service Delivery Lens: A Study of Citizen’s Charter Implementation from Service Provider's Perspective

Citizen Charter is a crucial framework in public organisations, highlighting the importance of transparency, accountability, and responsiveness in providing citizens with high-quality services. This qualitative research study investigates the implementation of the Citizen's Charter in public or...

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Détails bibliographiques

Auteur principal:	Asad, Md. Asaduzzaman Mondol
Format:	Online
Langue:	anglais
Publié:	Jahangirnagar University 2024
Sujets:	Citizen Charter Local government Public service delivery Service Providers Challenges
Accès en ligne:	http://journals.juniv.edu/index.php/tjr/article/view/302
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