Payne, A. (1995). The essence of services marketing. Prentice-Hall of India.
शिकागो शैली (17वां संस्करण) प्रशस्ति पत्रPayne, Adrian. The Essence of Services Marketing. New Delhi: Prentice-Hall of India, 1995.
एमएलए (9वां संस्करण) प्रशस्ति पत्रPayne, Adrian. The Essence of Services Marketing. Prentice-Hall of India, 1995.
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