Citazione Stile APA (7a Edizione)

Payne, A. (1995). The essence of services marketing. Prentice-Hall of India.

Citazione stile Chigago Style (17a edizione)

Payne, Adrian. The Essence of Services Marketing. New Delhi: Prentice-Hall of India, 1995.

Citatione MLA (9a ed.)

Payne, Adrian. The Essence of Services Marketing. Prentice-Hall of India, 1995.