Cita APA (7th ed.)

Haksever, C., Render, B., & Russell, R. S. (2003). Service management and operations (2nd ed.). Pearson Education.

Cita Chicago (17th ed.)

Haksever, Cengiz, Barry Render, i Roberta S. Russell. Service Management and Operations. 2nd ed. New Delhi: Pearson Education, 2003.

Cita MLA (9th ed.)

Haksever, Cengiz, et al. Service Management and Operations. 2nd ed. Pearson Education, 2003.