Service management and operations /
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| 主要作者: | |
|---|---|
| 其他作者: | , |
| 格式: | 圖書 |
| 出版: |
New Delhi :
Pearson Education,
c2003
|
| 版: | 2nd ed. |
| 主題: | |
| 標簽: |
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| LEADER | 00000nam a2200000 i 4500 | ||
|---|---|---|---|
| 001 | 142922 | ||
| 005 | 20261026014851.0 | ||
| 040 | |a BD-SaJUCL |b eng |e rda |c BD-SaJUCL | ||
| 100 | 1 | |a Haksever, Cengiz | |
| 245 | 1 | 0 | |a Service management and operations / |c Cengiz Haksever, Barry Render, Roberta S. Russell, Robert G. Murdick |
| 250 | |a 2nd ed. | ||
| 264 | 1 | |a New Delhi : |b Pearson Education, |c c2003 | |
| 300 | |a xvi, 510 p. | ||
| 504 | |a Includes bibliographical references and index. | ||
| 020 | |a 8129700271 | ||
| 650 | 0 | |a Service industries--Management. | |
| 650 | 0 | |a Operations management. | |
| 650 | 0 | |a Customer services--Management. | |
| 700 | 1 | |a Render, Barry | |
| 700 | 1 | |a Russell, Roberta S. | |
| 942 | |c BK |n 0 | ||
| 999 | |c 142922 |d 142922 | ||