Zeithaml, V. A. (2013). Services marketing: Integrating customer focus across the firm. McGraw Hill Education..
Citación estilo ChicagoZeithaml, Valarie A. Services Marketing: Integrating Customer Focus Across the Firm. New Delhi: McGraw Hill Education., 2013.
Cita MLAZeithaml, Valarie A. Services Marketing: Integrating Customer Focus Across the Firm. McGraw Hill Education., 2013.
Warning: These citations may not always be 100% accurate.