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Customer development of effective performance indicators in local and state level public administration /

As communities demand more transparency and involvement in community affairs, local public administrators and government authorities are seeking new ways to meet those needs. A fundamental way to bridge community needs with authority's actions is through the customer-oriented development of Per...

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Bibliografische gegevens
Hoofdauteurs: Schulz, Rebekah (Auteur), Sense, Andrew (Auteur), Pepper, Matthew J., 1977- (Auteur)
Formaat: Elektronisch E-boek
Taal:Engels
Gepubliceerd in: Bingley, U.K. : Emerald Publishing Limited, 2021.
Onderwerpen:
Public administration.
Total quality management.
Organizational effectiveness.
Business & Economics, Customer Relations.
Online toegang:https://doi.org/10.1108/9781839821486
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Inhoudsopgave:
  • Chapter 1. Introduction
  • Chapter 2. What is a quality perspective towards developing performance indicators?
  • Chapter 3. The key elements of the PIHOQ framework
  • Chapter 4. A guide to the development of the PIHOQ
  • Chapter 5: Benefits, challenges and the road ahead.

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