Service management and operations /

I tiakina i:

Ngā taipitopito rārangi puna kōrero
Kaituhi matua:	Haksever, Cengiz
Ētahi atu kaituhi:	Render, Barry, Russell, Roberta S.
Hōputu:	Pukapuka
I whakaputaina:	New Delhi : Pearson Education, c2003
Putanga:	2nd ed.
Ngā marau:	Service industries > Management. Operations management. Customer services > Management.
Ngā Tūtohu:	Tāpirihia he Tūtohu Kāore He Tūtohu, Me noho koe te mea tuatahi ki te tūtohu i tēnei pūkete!

IBA

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Tau karanga:	658.802
Tārua 1	On Shelf